What type of leather are the suit made with?
100% A Grade Top Quality Leather 1.2 - 1.3mm.
How long does it takes to make my customized order?
We need 7-14 working days to make your order.
What payment methods do you accept?
We accept payment by Credit, debit card and PayPal online and over the phone by calling 02475122478 (please leave a message if un-attended)
Can i order a Custom made suit?
Yes, we can make our customers individual styles as an alternative, if you desire something different to our regular styles. Please email your requirement to email@example.com .
Can you advise on correct sizing as I'm still unsure?
Yes we provide both Email and telephone customer support. You can email us at firstname.lastname@example.org, you can also call our number at 02475122478 (or from abroad +44 2475122478).
Can I get an exchange or refund?
Yes, please check our exchange or refund policy.
Is your product include custom tax or any other taxes?
No our price only include cost of the item and shipping in some cases. Because our orders are sent directly from our overseas manufacturer based overseas, you must comply with all customs regulations and taxes in all applicable countries. This is customer responsibility to check all taxes and regulations before place order. Prices are subject to change without notice.
Can I collect or try on size at your retail shop/outlet?
We are an internet based factory direct mail company therefore currently do not operate via a retail outlet which allows us to keep our prices competitively low.
Why is there is an extra charge on some items XL+ sizes?
The charge is a manufacturing supplier on cost due to additional leather material used on product and added average shipping weight of the extra material used for XL+ sizing.
Do your leather suits have a full connecting zip?
Yes, as long as jacket and trouser chosen are ordered together and ideally (recommended) the same size or no more than one size difference apart, then it will get a full connection length zip. However if you chose an (XL) Trouser with a (M) jacket, it will only get an 8" rear connecting zip.
Are the leathers safe for track day use?
The premium Cowhide leather option is perfectly acceptable for track day use. Premium leathers also come with CE approved padded armour instead of standard padded armour. The standard leather option is not recommended for track/race use.
Are you a official licensed manufacturer of the motorcycle or sponsor badges/logos/lettering shown on some of the range of designs shown on website?
No, all our leathers are made in a un-official capacity and we are not affiliated nor offer promotion of any other company. These are customized suits and patches, logos or print has been requested by customers. Furthermore, upon customer request, all our leathers are available 'without' the aftermarket branding applied which is shown as a example on many of the leathers advertised on our website. You as the customer is expected to be fully aware of this at time of purchase.
Do you offer P&P discounts for multiple purchases?
Yes we do discount on multiple orders. If all order have same shipping address and same dispatch date. Please email us if you would like to discuss bulk/wholesale order discount options.
How do I know my order has been processed?
We will send you an 'order processed' notification within 24 hours of payment received which indicates your order is ready on our system waiting to be processed. Check your spam/junk folder if you do not find the email land in your inbox
When will my order get delivered?
If you have ordered gloves, this usually takes 2-3 days, for all other purchases, i.e. suits, boots, jackets and trousers, delivery is on average 2-3 weeks (10-15 working days) from date of payment. Occasionally, owing to the nature of international postage, a small percentage of deliveries may take slightly longer in case of postal delays or custom clearance.
Why does it take 2-3 weeks for delivery of your e-shop items (apart from gloves)?
We are online based company and in order to keep prices low we often process and dispatch orders to be sent directly from our supplier overseas.
Are you a UK drop-shipper?
No, we have our own manufacturing facilities however this is abroad, hence the reason for 2-3 week dispatch time frame given on most of our products.
How do I know when my order has been dispatched?
Once your order has been dispatched from our end we will send you a dispatch notification which includes an online tracking number.
What if I have not received my delivery after 15 working days?
First check status of delivery using your tracking details. It may be the courier may have attempted delivery and has either had trouble finding your address or has not found anyone available to accept delivery as it must be signed for. They will contact you on the daytime contact number you provided upon order, failing that, contact us confirming your address and send us your best reachable daytime telephone number. We will pass this on to the courier service who will attempt contact with you directly to rearrange delivery
Please bear in mind this process may take a few days, and that we do not retain information on local courier collection depots.
Can I collect from depot as I'm not available during the day at home?
Unfortunately we are unable to personally contact local courier depots due to logistics. However if you do need to arrange collection, please make this request directly to courier when they telephone contact you after the first delivery attempts have been made or from the missed delivery calling card.
All returns or exchanges must be made within 14 days after the buyer receiving the item. Item must be unworn, unaltered, and unwashed with all tags attached. In most cases we bear the cost of express shipping service out of our margin. If customer want to exchange or return for another size than we are unable to bear shipping cost. Buyer is responsible for return shipping costs and to send to our address. Please contact us first for return or exchange address. We accept Exchange for another size on the condition to charge extra for sending back new size. After receiving the return we will make a replacement depends on our available stock, if not available, a refund will be issued subject to a small admin charge. It is customer responsibility to check the sizing chart, available in centimeters and inches, to ensure they are ordering the correct size. To avoid these consequences please refer the size chart and choose the best size for you. If still not clear you can email us at email@example.com or you can call our UK customer service number +44 2475122478.
If you are interested in customized leathers then please email us your requirement and measurements as per our instructions in either centimeters or inches. Zens leather is not responsible for errors in size all suit, jackets, boots, gloves and trouser are stitched based on the sizing confirmed. Customized jackets, trousers, suits, boots and gloves are exclude from money back guarantee.