Welcome to Zens Leather

Free Shipping for

UK, USA, GERMANY,

ITALY, FRANCE, SPAIN,

AUSTRALIA

customers on orders

over £298

Delivery and Return Information

Orders placed are shipped and Delivered within 6 to 21 business days. Sometimes it may be delay due to payment issues or custom clearance. For Urgent Delivery it is advised to please contact us on email before making purchase.

The order confirmation, confirmation of product availability and shipment tracking information will be provided to you by email.

Zens Leather utilizes expedited services using reputable global couriers like Sky Net, DHL and USPS for shipping all your orders and parcel delivery around the world.

A physical address with telephone number is required for shipping.

We do not ship to PO boxes, non-physical Military Addresses like APO/FPO etc. but you need to give us an alternate address where we can ship.

Our handling time is 3 to 10 business days. However, we may immediately ship the item if item ordered is already in stock, as soon as the payment is cleared. Otherwise to expedite our service and to give you more comfort, we would like to ship it from our overseas factory location and make sure your order is delivered ASAP.

We ship your order in the countries mentioned below but still if you have any other preference you can communicate through our email address info@zensleather.com  and we can negotiate.

List of Countries where we entertain shipments:  

Australia

Great Britain (U.K.)

United States ( U.S)

France

Germany

Norway

Austria

Greece

Russia

England (U.K.)

Ghana

Palau

Andorra

Gibraltar

Palestine Autonomous

Angola

Georgia

Panama

Anguilla

 

Papua New Guinea

Antigua

Greenland

Paraguay

Argentina

Grenada

Peru

Armenia

Guadeloupe

Philippines

Aruba

Guam

Poland

 

Guatemala

Portugal

Algeria

Guinea

Puerto Rico

Azerbaijan

Guyana

Qatar

Azores (Portugal)

Haiti

Reunion Island

Bahamas

Honduras

Romania

Bahrain

Hong Kong

 

Bangladesh

Hungary

Rwanda

Barbados

Iceland

St. Barthelemy

Barbuda

India

St. Croix

Belarus

Indonesia

St. Eustatius

Belgium

Iraq

St. John

Belize

Ireland, Northern (U.K.)

St. Kitts and Nevis

Benin

Ireland, Republic of

St. Lucia

Bermuda

Israel

St. Maarten/St. Martin

Bhutan

Italy

St. Thomas

Bolivia

Ivory Coast

St. Vincent

Bonaire

Jamaica

Saba

Bosnia-Herzegovina

Japan

Saipan

Botswana

Jordan

Samoa

Brazil

Kazakhstan

San Marino

British Virgin Islands

Kenya

Saudi Arabia

Brunei

Korea, South

Scotland (U.K.)

Bulgaria

Kuwait

Senegal

Burkina Faso

Kyrgyzstan

Serbia

Burundi

Laos

Seychelles

Cambodia

Latvia

Singapore

Cameroon

Lebanon

Slovak Republic

Canada

Lesotho

Slovenia

Canary Islands (Spain)

Liberia

South Africa

Cape Verde

Libya

South Korea

Cayman Islands

Liechtenstein

Spain

Chad

Lithuania

Sri Lanka

Channel Islands (U.K.)

Luxembourg

Suriname

Chile

Macau

Swaziland

China

Macedonia

Sweden

Colombia

Madagascar

Switzerland

Congo

Madeira (Portugal)

Taiwan

Congo, Democratic Republic of

Malawi

Tanzania

Cook Islands

Malaysia

Thailand

Costa Rica

Maldives, Republic of

Togo

Croatia

Mali

Tonga

Curacao

Malta

Trinidad and Tobago

Cyprus

Marshall Islands

Tunisia

Czech Republic

Martinique

Turkey

Denmark

Mauritania

Turks and Caicos Islands

Djibouti

Mauritius

Uganda

Dominica

Mexico

Ukraine

Dominican Republic

Micronesia

United Arab Emirates

East Timor

Moldova

United States

Ecuador

Monaco

Uruguay

Egypt

Mongolia

U.S. Virgin Islands

El Salvador

Montenegro

Uzbekistan

 

Montserrat

Vanuatu

Eritrea

Morocco

Vatican City

Estonia

Mozambique

Venezuela

Ethiopia

Namibia

Vietnam

Faroe Islands

Nepal

Wales (U.K.)

Fiji

Netherlands (Holland)

Wallis and Futuna

Finland

Netherlands Antilles

Yemen Arab Republic

 

New Caledonia

Zambia

French Guiana

New Zealand

Zimbabwe

French Polynesia

Afghanistan

 Pakistan

Gabon

Gambia

 Oman

 

 

 

Returns / Exchange

We at Zens Leather are committed to offer our customers the most trendy, innovative, stylish and flawless products. We never compromise on quality or give false commitments, and follow a clear policy because we value our customers and want you to know everything before you buy. We have streamlined our policy and hope to seek your co-operation for abiding these clauses.

We accept returns on all items, no quibble and always make this process as easy and hassle free as possible. We offer a 14 day return policy from the purchase date.

Return and Exchange Policy applies to faulty products, unopened and unused products that are in their original packaging.

Items should wherever possible be returned in their original packaging with any enclosed documentation

We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained.

Goods should not be soiled, torn or damaged. The customer is responsible for getting the product back to us at their expense and we suggest that you package it carefully and return the purchase back to us by means that are safe and can be traced if the parcel goes missing.

As soon as your return has been processed by our warehouse, we'll email you to let you know.

We accept returns for refund or Exchange for another size or Jacket only from our store.

International returns please note:

If you are returning anything to us from outside the UK you must complete a customs declaration correctly indicating that the package contains 'returned goods'.

If within stipulated time period of 24 hours we will not get response for order confirmation from your side, we will take it as confirmed order and start processing.

No product, color and measurement changes after 24 hours of your order placement will be entertained as the product is sent for processing.

Order cancellation request or refund request, will result into a direct/flat deduction of 6% from your ordered item amount that is due to credit card processing charges in lieu of the order placed.

Before shipment of your product, our quality control department inspects the product on varied quality standards to ascertain that the product is exactly the same as ordered from our website. If the product is somehow damaged during the shipment, only then will we get you a replacement shipped with expedited shipping at our expense. If your product is damaged, please mail us at info@zensleather.com, specifying the details of damage.

Points to note

  • Our 14 day returns policy does not affect your statutory right to cancel as mentioned in the Terms & Conditions.
  • The contents of your order and your delivery postcode will determine which delivery services you will be offered.
  • Delivery costs are calculated on total weight, this includes the weight of both the products and the packaging.
  • All returns must be sent back to us at our contact address unless otherwise stated.
  • Returned items paid for via finance may incur an administration fee. See Terms & Conditions for full details.
  • All delivery timescales are subject to stock availability.
  • Small items may be delivered by standard postoffice post.
  • Please note that we are unable to deliver to PO Boxes on any of our delivery services.
  • Terms & Conditions Apply.